Welcome to Aqua Fit Wear’s FAQ section! We’re here to help you navigate your aquatic gear shopping experience with ease. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.

Product Questions

What types of swimwear do you specialize in?
At Aqua Fit Wear, we focus on performance-oriented swimwear including chlorine-resistant training swimwear, competition gear, and recreational swimwear for all ages. Our collections cater to serious swimmers who demand durability and performance from their aquatic apparel.
How do I choose the right goggles for my needs?
We offer a range of goggles for different swimming environments and preferences. Our ADULTS GOGGLES collection includes options for training, competition, and recreational swimming. For swimmers concerned about fogging, our ANTI FOG selection provides superior visibility during long sessions.
Do you offer swimwear for children?
Yes! We have dedicated collections for both Boys and Girls, featuring durable, comfortable swimwear designed for young swimmers. Our children’s swimwear is made with the same quality materials as our adult lines.

Shipping & Delivery

Where do you ship from and to?
We ship from our Western Australian headquarters to customers worldwide, excluding some remote areas in Asia and other locations. Whether you’re training in Sydney, competing in London, or enjoying recreational swims in Toronto, we’ve got you covered!
What are my shipping options?
We offer two convenient shipping methods:
– Express Shipping (10-15 business days): $12.95 AUD flat rate via DHL or FedEx with full tracking
– Free Standard Shipping (15-25 business days): Available for orders over $50 AUD via EMS with basic tracking
How long does order processing take?
Our team of swimming enthusiasts carefully prepares each package within 1-2 business days after your order is placed. You’ll receive a shipping confirmation with tracking information once your order is dispatched.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If your gear isn’t the perfect fit, simply contact our customer service team (staffed by former competitive swimmers) at [email protected] to initiate your return.
How should I return an item?
Please contact our customer service team first at [email protected]. We’ll guide you through the return process and provide any necessary instructions. Items should be returned in their original condition with all tags attached.

Payment & Account

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. You can shop with confidence knowing your financial details are secure.

Additional Questions

How can I contact customer service?
Our customer service team (comprised of former competitive swimmers who understand your needs) can be reached at [email protected]. We’re happy to help with any questions about products, orders, or returns.
Do you offer discounts for team orders?
We love supporting swim teams! For bulk orders or team purchases, please contact us directly at [email protected] to discuss potential team discounts and special shipping arrangements.

Aqua Fit Wear – Delivering Performance, One Stroke at a Time